Privacy Policy for Medley.hr

What Personal Data We Collect and Why We Collect It

Last Updated: January 5, 2022

At Medley d.o.o. ("Medley", "we", "us", or "our"), accessible from https://medley.hr/, the privacy of our visitors and business partners is a top priority. This Privacy Policy outlines the types of information we collect and how we use it to provide our "Reliable B2B Experience."

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@medley.hr.

1. General Information

Medley d.o.o. (OIB: 72158467207) is a company registered in the Republic of Croatia. We act as the Data Controller for the personal information you provide. Our data processing practices are fully compliant with the EU General Data Protection Regulation (GDPR) and relevant Croatian data protection laws.

2. Information We Collect

We collect information to facilitate wholesale trade and improve our service. This may include:

  • Professional Contact Data: Name, job title, company name, email address, and phone number.

  • Transactional Information: Business addresses, VAT/OIB numbers, and payment details required to process "High Quality Goods" orders.

  • Account Details: Information provided during registration on our B2B portal.

  • Communication Logs: Details of inquiries sent via our "Contact Us" forms or direct email.

3. How We Use Your Information

Your data allows us to maintain a professional partnership. We use it to:

  • Operate and maintain the medley.hr web platform.

  • Facilitate "Fast Delivery" and logistics for your orders.

  • Process "Free Returns" and provide customer support.

  • Communicate about orders, invoices, and "Become a Partner" inquiries.

  • Send exclusive B2B offers and trends (only where you have opted in).

  • Prevent fraudulent transactions and ensure platform security.

4. Cookies

Like any other website, medley.hr uses "cookies." These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information, such as maintaining your "Login / Register" session.

5. Sharing with Third Parties

We only share information with third parties necessary for our business operations:

  • Logistics & Freight: To fulfill distribution across Croatia and beyond.

  • Banking & Payment Services: For secure B2B transaction processing.

  • Technical Service Providers: To maintain website performance and hosting. We do not sell your personal or business data to third-party marketers.

6. Data Protection Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you if such data exists.

  • Right to Rectification: Request corrections to any inaccurate information.

  • Right to Erasure: Request that we delete your data (subject to legal retention requirements).

  • Right to Object: Object to our processing of your data for marketing purposes if such may exist.

  • Right to Portability: Request that we transfer your data to another organization if such may exist.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with services. We will also retain and use your information as necessary to comply with our legal obligations under Croatian tax and commercial laws.

8. Contact Information

For any privacy-related requests, please contact:

MEDLEY d.o.o. Ul. Ivana Šibla 15

10000, Zagreb, Croatia

Email: info@medley.hr

Website: https://medley.hr/